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FAQ2017-08-06T15:25:13+01:00
When do you ship/deliver Grow Your Own Kit/Seed Pouch subscriptions?2019-10-10T17:56:10+01:00

All Grow Your Own Kits and Premium Seed Pouch Subscriptions are shipped the day after you placed your order. Delivery will be depend on the shipping method you chose at checkout.

When do you ship/deliver Overnight Ready Grown Cat Grass?2019-10-10T17:51:20+01:00

Overnight Shipping is designed for our customers who would like their cat grass to arrive as soon as possible. My Cat Grass, Ready Grown Cat Grass is a live product. No one wants their Cat Grass sat in a warehouse over the weekend so we have explained our shipping schedule below:

Order Shipping Delivery
Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Tuesday

Wednesday

Thursday

Monday

Monday

Monday

Monday

Wednesday

Thursday

Friday

Tuesday

Tuesday

Tuesday

Tuesday

Important Information:

  • You will receive a text and email notification on the morning of the delivery giving you a one hour delivery window – if you provide your email address and mobile phone number on your order
  • You must be at your delivery address to take shipment of your delivery. Alternatively, if you wish your parcel to be left in a safe place you must follow the link in the the notification email to request this. Unfortunately we cannot do this on your behalf
  • We use DPD local as our courier partner
  • We cannot accept returns or requests for refunds for failed delivery attempts as this is a live fresh produce product
When do you ship/deliver Ready Grown Cat Grass Subscription Boxes?2019-10-10T17:58:38+01:00

My Cat Grass Subscription boxes are shipped as close to the 9th of each month as possible – avoiding weekends and Bank Holidays. This is to ensure that your cat grass arrives fresh and at its best for your cat to enjoy. We also need to ensure your cat grass is delivered at the beginning of the week so if there are any issues we have time to resolve them before the weekend. We use fantastic couriers and even offer a hand delivered courier service.

Important Information:

  • You will receive a text and email notification on the morning of the delivery giving you a one hour delivery window – if you provide your email address and mobile phone number on your order
  • You must be at your delivery address to take shipment of your delivery. Alternatively, if you wish your parcel to be left in a safe place you must follow the link in the the notification email to request this. Unfortunately we cannot do this on your behalf
  • We use DPD local as our courier partner
  • We cannot accept returns or requests for refunds for failed delivery attempts as this is a live fresh produce product
Which Shipping Services do you offer?2018-09-05T12:25:00+01:00

Which Shipping Services Do You Offer?

Choosing Your Courier – Delivery service

There are only a handful of couriers in the UK which will permit plants to travel on their network and only one of these couriers offer a fragile handling option (by hand). Through rigorous testing we have found this service has a 99.9% success rate and highly recommend you select the Overnight Courier by 16:00 (Fragile Handling)  service at checkout.

Overnight Courier by 16:00 (Fragile Handling)

This is our preferred and recommended service. The couriers ship My Cat Grass Subscription boxes by Hand at every stage of the shipment. No conveyor belts! This means your package is guaranteed and protected to arrive in the best possible condition. This is the only service we can offer product quality refunds on as the shipment method guarantees delivery as the product was packaged.

Other Courier Services

We are aware the cost of shipping is a factor in your decision to use our service. Therefore we also offer 

This service is provided by the same courier as our Fragile handling service however this service does not include Fragile Handling and as such conveyor belts are used. W

As the name suggests this shipping method can only be used if you are shipping to a UK mainland registered business address. The payment address can be a home address but the recipients address must be a business address. We cannot ship items where this shipping method has been selected but the address is not recognised by our courier as a registered business address. We highly recommend you call us on 0207 164 6755 and we will be more than happy to check for you. W

Choosing Your Delivery Address

*All courier services we offer require a signature. Due to the perishable nature of the Cat Grass we cannot and will not accept returns / refunds for delivery exceptions and/or failed delivery attempts. To avoid this issue simply chose a delivery address were you will be available to accept the delivery on a weekday. If you work full time we highly recommend using a work address.

Leave Feedback2017-08-19T15:13:37+01:00

Want to leave feedback? That’s great! we love all forms of feedback. You can find our how to leave feedback by clicking on the button below.

Leave Feedback
Does My Cat Grass Offer Free Shipping?2018-10-24T10:54:43+01:00

You only pay for the actual cost of getting the parcel from us, to you!

My Cat Grass subscriptions don’t include the price of shipping. By excluding shipping costs from our plans you can see, and only pay for, the actual cost of getting the parcel from us to you!

Choosing Your Courier – Delivery service

There are only a handful of couriers in the UK which will permit plants to travel on their network and only one of these couriers offer a fragile handling option (by hand). Through rigorous testing we have found this service has a 99.9% success rate and highly recommend you select the Overnight Courier by 16:00 (Fragile Handling)  service at checkout.

Overnight Courier by 16:00 (Fragile Handling)

This is our preferred and recommended service. The couriers ship My Cat Grass Subscription boxes by Hand at every stage of the shipment. No conveyor belts! This means your package is guaranteed and protected to arrive in the best possible condition. This is the only service we can offer product quality refunds on as the shipment method guarantees delivery as the product was packaged.

Other Courier Services

We are aware the cost of shipping is a factor in your decision to use our service. We  and also offer 

This service is provided by the same courier as our Fragile handling service however this service does not include Fragile Handling and as such conveyor belts are used. W

As the name suggests this shipping method can only be used if you are shipping to a UK mainland registered business address. The payment address can be a home address but the recipients address must be a business address. We cannot ship items where this shipping method has been selected but the address is not recognised by our courier as a registered business address. We highly recommend you call us on 0207 164 6755 and we will be more than happy to check for you. W

Choosing Your Delivery Address

*All courier services we offer require a signature. Due to the perishable nature of the Cat Grass we cannot and will not accept returns / refunds for delivery exceptions and/or failed delivery attempts. To avoid this issue simply chose a delivery address were you will be available to accept the delivery on a weekday. If you work full time we highly recommend using a work address.

Where’s My Cat Grass Shipment?2017-08-19T20:34:04+01:00

Where’s My Cat Grass?

Every time we send your Cat Grass subscription box we will email you a delivery tracking code. You can then use this code to track your parcels progress.

 

Track My Delivery
Where Do You Deliver?2017-08-19T20:09:48+01:00

Where Do You Deliver?

My Cat Grass main delivery areas are: England, Scotland & Wales (Zones A, S & U)

Deliveries in other areas of the UK may still be possible, but only where our couriers provide an overnight service. We only ever send our parcels overnight  due to the perishable nature of Cat Grass and our intention to guarantee the highest product quality upon delivery. Additional charges and surcharges may be applied by our courier partners. Whilst we do not set delivery rates, we have negotiated the best possible rates for an overnight courier service.

You will only ever pay what it costs to get your parcel from us, to you!

Why Should I Buy Cat Grass For My Cat?2020-10-12T16:12:27+01:00

Why should I buy Cat Grass for my cat?

Why should I buy Cat Grass for my cat? The answer is simple, there are lots of reasons why you should buy cat grass for your cat. We have listed some of the more common reasons why you should buy cat grass for your cat below.

Why Do Cats Need Cat Grass

Every domestic cat eats grass. Even if you haven’t observed this with your own cat, it’s an essential behaviour all of cats. My Cat Grass helps to …

  • Eliminates Fur Balls

  • Aid Digestion

  • Increase Water Intake

  • Mirror Wild Prey Nutrients

  • Stimulate A Cat’s Environment

  • Provide Minerals and Nutrients

  • Prevents Constipation

  • Plus, Cats Love It!

Why Buy My Cat Grass?

  • Convenient – You Order, We Deliver, Happy Cat!

  • 3/4 (Organic, Soil Grown) Cat Grass – Lasts Up To 3 Weeks!

  • 100% Guaranteed British Wheat Grass

  • Guaranteed Fresh, Overnight Delivery

  • Reduced Risk Of Heart & Lung Worm*

  • No More Digging With The My Cat Grass Station

Why should I buy Cat Grass for my Cat

Why should I buy cat grass for my cat? – Don’t take our word for it!

In our section “Your Story” you can read all about our customers stories; why they chose to buy My Cat Grass for their cats, in their own words.

Your Story

Have you checked out our social media channels? Why not catch up with us on Facebook or Instagram to read our latest customer stories and reviews. Or check us out on TrustPilot.

Grow Your Own Cat Grass?2017-08-19T15:38:15+01:00

Obviously we would prefer you to subscribe to our service and there are many good reasons for this. Growing your own cat grass can be hazardous for your cat’s health and we really don’t want that. With this in mind we have put together an easy to read guide on the difference between growing your own and My Cat Grass. It’s like a quick checklist so it’s really easy to follow. We hope you take the time to check it out and join us.

Check Out Our Guide To Grow Your Own
What is My Cat Grass2017-08-19T14:53:56+01:00

My Cat Grass is the UK’s original subscription box of Fresh Cat Grass, delivered to your door. It’s the best way for you to improve your cat’s physical and mental well being.

Find Out More
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