Corona Virus Update

My Cat Grass measures in response to COVID-19 to ensure we protect our service to you our customers, our team and our delivery network partners.

As a Pet Food registered, licensed and audited producer of a range of Pet Food Grade Cat Grass products, My Cat Grass is following the already stringent FSA guidelines on Hygiene and complying with all relevant legislation. Our Standard Operating Procedures have been reviewed and additional refresher training provided to all staff on our processes to ensure we continue to meet these high standards. Daily reviews have been scheduled to adapt to fast changing guidelines issued by the government and we will provide daily updates as things develop on this page. Please check the “Corona Virus Update: Daily Status” box highlighted in red for a snap shot of our service updates.

At present we can report that our Website, Grow Room, Packaging and Delivery operations continue to provide a full service as normal. We continue to follow the advice issued by HM Government and act accordingly.

Latest operational response
We are minimising risk across our business by implementing a new range of measures:

  • De-risked our Grow Room by limiting access to only one Grow Specialist and assigned the packaging of our Ready Grown Cat Grass to one staff member, who lives on site to reduce possible contact with with the virus through travel
  • Reassigned all other people to work from home
  • We have reviewed our SOP’s with particular attention to our cleaning schedule including cleaning our Grow Your Own Kits & Seed Pouches at point of packaging with pet friendly anti-viral cleaning products
  • Following Health England advice we continue to ship all orders in cardboard boxes as the virus does not survive transport on this material – please read our section on “Delivery Partners“
  • We’ve also made arrangements to re-deploy staff to another role as required. For example, we have operational managers who are able to undertake Task Assignments in our Grow Room, packaging and shipping if required.
  • Introduced extra cleaning & social distancing advice for all our staff and hold daily video-conference calls to check in with and support our teams

Corona Virus Update: Daily Status 20th April  2020

The UK Government has added Pet Supply manufacturers and Pet Stores to the list of essential businesses permitted to stay open. We will monitor the status of the “Essential Businesses” list however, as My Cat Grass is purely an online retailer,  does not permit members of the public to visit our production site, the only current barrier to remaining open is the continued operation of our distribution partners; Royal Mail and DPD.

The Royal Mail’s latest update on the 20.04.2020 states the service has put into effect a number of measures to safe guard customers, businesses and their staff. The Royal Mail has stated that whilst they will monitor developments closely, services are operating. We will update this section as and when there are any changes to the Royal Mails services.

My Cat Grass uses Royal Mail services to deliver our customer orders where 2-3 day delivery is selected.

We are receiving daily updates from DPD on their service status and measures to minimise risk to staff, businesses and their customers. We will update this section as soon as we are notified of any additional or changing measures.

My Cat Grass utilises DPD services to deliver customer orders where the following options are selected at checkout:

  • Overnight Delivery by 4pm
  • Overnight Delivery Fragile Handling
  • Overnight Delivery by Hand Courier Service

Delivery Partners

DPD are no longer asking customers to sign their handheld units and instead DPD drivers will sign it your behalf. DPD will record the customers name and a ‘Delivered on Authority’ message in the signature section of the unit. A picture will be taken of the delivery at the shipping address as evidence of delivery.

With this new process My Cat Grass and our customers will still have access to full track and trace functionality, giving both My Cat Grass and our customers complete visibility of all shipments.

This now forms our proof of delivery process for all deliveries until further notice.

Corona Virus Update

DPD’s new contact less shipping process.