Wednesday the 1st of December 2021 – ON GOING
Unfortunately our collection from DPD was cancelled today due to a back log of 57,000 parcels at our local DPD depot. We continue to work with DPD to ensure our parcels are collected and shipped with overnight delivery. However DPD are unable to confirm at this time when they’ll be able to resume normal service as they still have 57,000 parcels to process before they accept any more parcels on to their network.
We have also experienced delays in goods being shipped into our warehouse via DPD with notification coming in daily from suppliers that there is a delay via this depot.
DPD’s response today was:
“Dear My Cat Grass,
Thank you for your time on the phone today and again please accept our apologies that the depot is over capacity and we are unable to collect any items for you today.
Please pass on our sincerest apologies to your clients as we appreciate that the situation isn’t ideal.
At present we have over 57,000 parcels at the depot which has pushed the depot over capacity and we’re unable to accept any further parcels into the network today from our Stoke depot
I will request an update from the depot and update you first thing in the morning as to what the situation is regarding tomorrows collection.
Again, we can’t apologise enough for the inconvenience to both you and your clients and hopefully we can clear the backlog in time to be able to offer tomorrows collection with no issues.
Kind Regards, DPD Account Management Team.”
We continue to liaise with Elaine Kerr, Head of DPD Group UK and Ireland to treat our parcels as a priority due to the fresh produce nature of our products. We are also calling our customers to advise of options and next steps. We hope to speak to you soon if you have been affected.
As soon as we receive an update we will update this page to notify our customers.
As always we apologise to our customer who have experienced delays in the shipping / delivery of their parcel due the shortfall in service provided by DPD.
Bleu Stessia, Operations Manager, My Cat Grass.